Terms of Business
Last Updated: January 2025
1. Introduction
Welcome to The DSN Clinic™ ("we," "us," "our"). These Terms of Business set out the basis on which we provide our services. By engaging with us, you agree to be bound by these terms.
For any queries, please contact us at:
Email: info@thedsnclinic.co.uk
Website: www.thedsnclinic.co.uk
2. Services
We provide services specialising in diabetes, including:
- Diabetes training & education for health care settings, Higher Institutes for Education, Public events and Corporate teams
- Locum diabetes specialist nurse clinics in GP surgeries
- Private consultation: patient reviews, medication recommendations, and prescription CGMs
- Corporate health education and risk assessments
We may update our services from time to time, and any changes will be reflected on our website.
3. Fees, Payment & No Refunds Policy
- Fees are outlined on our website or agreed upon before services are provided.
- Payment terms will be agreed upon before service delivery, and invoices must be paid within seven days of receipt.
- If payment is not received within the specified timeframe, all work will cease until payment is made in full.
- Late payments will incur interest at 10% per month.
- No refunds will be given for services or products purchased from us, except where required by law.
4. Cancellations and Rescheduling
- For GP surgeries and corporate clients: Cancellations made within 72 hours of the appointment may be charged in full.
- For public patient appointments: A minimum 48-hour notice is required to reschedule without incurring charges.
5. Liability & Insurance
- We take all reasonable care to provide high-quality, evidence-based diabetes care.
- However, our advice is supplementary to the care provided by your own NHS and private healthcare providers.
- We are not liable for any loss, damage, or injury resulting from the improper use of our recommendations.
- Insurance: The DSN Clinic™ is covered by the RCN Professional Indemnity Scheme. This provides professional liability coverage for our services in line with RCN guidelines.
6. CQC Compliance
- We have consulted with the Care Quality Commission (CQC) regarding our services. At present, CQC registration is not required due to the nature of the services we offer.
- However, this is subject to change, and we will ensure compliance with any future CQC requirements should our service provision expand.
7. Copyright & Intellectual Property
- The DSN Clinic™ and its associated branding, logo, and name are protected and may not be copied, reproduced, or used in any form without our explicit written consent.
- All content on our website, social media, and marketing materials, including but not limited to text, images, videos, and graphics, is owned by The DSN Clinic™ and is protected under UK copyright and intellectual property laws.
- Any documents, algorithms, policies, procedures (SOPs), educational materials, patient paperwork, risk assessment tools, leaflets, and presentations created by us remain our intellectual property and may not be copied, distributed, or used by any third party without prior express written permission.
- Unauthorised use, reproduction, or distribution of any of our materials will be considered an infringement of our intellectual property rights and may result in legal action.
8. Products Disclaimer
- Any products sold by The DSN Clinic™ are provided "as is" and should be used in accordance with manufacturer guidelines.
- We do not accept responsibility for any adverse effects, misuse, or failure of a product.
- Refunds not accepted.
9. Advice Disclaimer
- Advice given during consultations, educational, awareness, workshops, or corporate sessions is based on the latest clinical guidelines and best practices.
- However, this advice should not replace personalised medical care from your own GP or healthcare provider.
- We do not accept responsibility for any decisions made based on consultation, recommendation letters can (at cost) be sent direct to your own GP practice for their consideration.
10. Confidentiality & Data Protection
- We comply with UK GDPR and Data Protection Act 2018 to ensure your personal information is handled securely.
- Data will only be shared where legally required or with consent.
- More details can be found in our Privacy Policy.
11. Complaints
- If you are dissatisfied with our services, please contact us at info@thedsnclinic.co.uk
- We aim to respond within 10 working days.
12. Changes to These Terms
- We may update these Terms of Business occasionally. The latest version will always be available on our website.
- By continuing to use our services, you accept any updated terms.
The DSN Clinic™
www.thedsnclinic.co.uk
Email: info@thedsnclinic.co.uk